Resource Management
Over2Cloud's Resource Management has following features:
Manages all the blocks that are required in general for smooth functioning of an organization especially for a SME (Small & Medium Enterprises) like:
- Admin & HR Management
- Lead Management
- Offering Management
- Customer Relationship Management
- Customer Helpdesk Management
- Employee Helpdesk Management
- Asset Management
- Sales Force Management
- Project Management
For more details about the features kindly go through the other offerings of over2cloud.
Over2Cloud's Resource Management has following benefits:
- Manages the pain areas of various processes for SME (Small & Medium Enterprises) in a simplified manner
- Database of various 'blocks' / department is conveniently managed
- Builds up a 'strong system' that is independent of an individual.
- Leaves 'no communication gap' between various departments.
- Since 'integrated with ICT' so smoothens the internal day-to-day working in an effective manner:
- Auto Push Messaging (Push SMS)
- Pull Messaging over Virtual Number (Pull SMS)
- Voice: In Bound Dialer (IVRS over IBD)
- Voice: Out Bound Dialer (IVRS over OBD)
- Online Mode
- Touch Screen based Kiosks
- Mobile Applications over Android, IPhone, Blackberry, Symbian etc.
- 'Sets up an expectancy' based on stipulated timeline for various tasks like requests, feedback, complaints etc.
- 'Transparently' identifies the workers with non-workers across various departments.
- Is on way to go for 'paperless'.
- Ticketing System based help desk system is good for 'tracking' the status.
- Management Information System is built up for 'analytics'.
Thus, enhances the productivity of the organization as whole with MIS analytics on HOD & senior management level.
For more details about the benefits, kindly go through the other offerings of over2cloud.
