Over2cloud's Sales Force Management plays a vital role in organizing the field force over all tasks, some of the salient features are:
-
Prospective Client Management:
With Option of Basic / Complete Details
Relationship Management with Owners & Operational Managers - Existing Client Management:
With Option of Basic / Complete Details
Relationship Management with Owners & Operational Managers - Existing Associate / Vendor Management:
With Option of Basic / Complete Details
Relationship Management with Owners & Operational Managers - Offering Management:
Mapped with respective Sub-Offering, Product & Brand - Employee Management:
With Basic Details/ Complete Details of Employee - Salary with Incentive Management:
Various Running / Applicable Incentive for the Month - Attendance Management:
Integrated with Reporting & Salary Management - Other Related HR & Admin Employee Management:
Calendar Year Holidays
Leave Management
Status of Various Existing Leave
Request for New Leave
Approval / Disapproval of Requested Leave by Respective Departments - Reimbursement Management
Status of Various Reimbursement Claims
Request for New Reimbursement Claims
Approval / Disapproval of Requested Reimbursement Claims by Respective Departments - Employee Help Desk Management:
Request Management (Integrated with Respective SLA)
Status of Various Past Request
New Request Ticket Generation
Approval / Disapproval of Requested Tickets by Respective Departments
Complaint Management
Status of Various Past Complaints
New Complaints Ticket Generation
Escalation of Tickets to Higher Management as per SLAs
Competitors Tracking Activity - Knowledge Resource Management:
Training & Development Materials
Sales & Marketing Materials - Target Management:
Target Allotment & Achievement - Activity Management:
Scheduling & Setting Reminders Via Online - MIS Management:
Report Submission Via Online
More details about the solution or demo can be provided with relevant case examples on demand.
The solution flow depicted below is about the way various Sales Force Reports can be collated & passed on to the respective hierarchies & the management for the strategy formulations:
Over2Cloud's Sales Force Management (SFM) has following benefits:
- Integrated solution with various modes of communications available like:
Auto Push Messaging (Push SMS)
Pull Messaging over Virtual Number (Pull SMS)
Voice: In Bound Dialer (IVRS over IBD)
Voice: Out Bound Dialer (IVRS over OBD)
Online Mode
Touch Screen based Kiosks
Mobile Applications over Android, IPhone, Blackberry, Symbian etc. - Helps organize the entire sales force from top to bottom
- Manages the database systematically be it be for:
Generation of lead (prospective clients),
Existing clients,
Business associates,
Vendors,
Employee
Offerings
Target industries etc. - Assist the respective hierarchies for:
Task Management with respect to various clients
Reminder / Scheduler via Dashboard
Target / Sales Report Management based on Hierarchies
Business Associate Relationship Management
Salary Management
Attendance Management
Incentive Management
Content Management (Thought, Joke of day etc.)
Graphical Analytical MIS
Thus, enhances the communication of an organization with field force commandos for better strategy based on the market need by generating daily area wise sales & other demand based MIS.
